Published by Visible Service, LLC on 2022-09-14
Visible gives you unlimited data, talk, text and hotspot for$30/mo with no
annual contracts or hidden fees.Unlimited data, talk, text and hotspot plus
unlimited calling to Canada and Mexico included$30/month, taxes and fees
How to Contact Visible mobile
Visible mobile Contact Information
Listed below are our top recommendations on how to get in contact with Visible mobile. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Visible mobile. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
62.86% Contact Match
Developer: Visible Services, LLC
Website: Visit Visible mobile Website
54.05% Contact Match
Developer: Visible Internet, Inc
Website: Visit Visible Internet, Inc Website
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Common Visible mobile Issues
Has promise . But just isn’t there yet
I really waited as long as i could to write this review because i was hoping once i finally got service active that it would be worth the frustration and time it took to activate . But honestly i can’t say it’s worth it . I switched fromA crap company but the service was consistent enough and they run off the exact same network as visible (Verizon towers) . Visible service is very spotty and will randomly just shut off completely on all devices.Also the activation process is soo beyond frustrating but i tried to be patient as I’ve worked for a cell phone company and know the porting and activation is the hardest part , but it is a 50% chance you will get a competent agent when on chat. You will wait 5-25 minutes for an agent to join the chat. I told each agent i talked to EXACTLY what was going on and what needed to be done step by step and unfortunately 50% of agents i talked to had no idea what was going on and HAD to “escalate my case which would take 24-48 hours” and then the other 50% would totally understand and fix the issue.I can’t believe how hard this has been. I finally got 3 lines transferred and this fourth one has been just as bad if not worse. They charge you as soon as you click activate but , the service may not activate til apparently 24-48 hours later that is if you talk to someone that knows what they are doing. Just frustrating. And never assume you will speak with someone on the phone.
This app reminds me of the prepaid Verizon app: it doesn’t work! I don’t have the excuse of saying it’s my iPhone 6’s fault anymore, as I purchased the 12 mini and Verizon’s apps are still dysfunctional, inconvenient and frustrating. Not like they lack the resources! Their coders need to try using the app themselves to see what the issues are—and fix them! I wonder if they are incompetent, or just don’t care. My phone is running on Visible service with a physical sim (after trying for 2 days to get the esim to work) and the app still has not updated past the get started page where I “see if my phone works” with esim or shop for phones to finance. Luckily my iPhone automatically set up my service, because the directions on the get started page were not applicable as the app did not give me any setup instructions as the website says it should—although I followed the directions to a T. I’ve reinstalled the app several times, restarted my phone numerous times, sign in sign out sign in.... it won’t budge, even after the most recent update that popped up today. Really frustrating. This app is hopefully not the future of phone service as they claim, because it’s a total nightmare. Just glad my service works, I guess I’ll need to go online manually to pay my bill etc. Please fix your app! I really want to like your service.
The entire process was terrible. I submitted my application for porting my phone number on a Saturday, received the news from the app that my number is ready to be activated on the Sunday. When I finally received my physical SIM on a Wednesday night, the whole activation process was a nightmare. First, the app wasn’t working like the activation article described to be. So there was no guideline on how to activate, even though my iPhone notified me that my iPhone is activated. Then try calling people, and immediately call fail through. So I have to wait in que for the customer care on the website - waited for about 15 min. Then the customer care looked into my case and told me the hold up was my old carrier just approved my transfer so is going to take 24 hours to it to complete. Little did they know, I was on the phone with my old carrier verifying that information. The old carrier told me my phone number is ready to port any time, and he didn’t see any transfer request on my number. So I honesty don’t know which party is giving me incorrect information. As I am typing out this review, my phone is still not working. Was told my phone should be working in 2-5 hours (which is how long it takes for them to complete the transfer). Honesty, I kinda regret taking the recommendation from my friend about this service.
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Reported Issues: 12 Comments
By Seth Taber
Oct 06 2022
I am really disapointed that there isnt a person to talk to about my technical issues or about the returns process. I found it very difficult to find any information to the effect of these issues
By Helen Santha
Oct 04 2022
I can't port my phone # from my old carrier to VISIBLE. Calling/disturbing the other carrier when the problem is at Visible. I can't redo some needed changes. Chat/help from Visible is USELESS!
Aug 24 2022
I upgraded to better service and was sent a new SIM card now my phone does not work I turned my airplane mode on and off as your e-mail to me suggested in the original e-mail you sent me and that does correct the problem
I have checked to make sure my " do not disturb " is off and "air plane mode" is off and my bell ringer is on and volume is set high.
Can you check into this and see if there is anything on your end. Please escalate or I’m going with different service that has phone number for customer service.
By J Plante
Aug 22 2022
I waited on a chat request through 25 prior customers to only be cut off half way through the process of trying to import my phone number, as I am getting an error message. I am now number 50 in line to start the process over again. I am not even a customer yet and I am concerned. NO PHONE NUMBER to reach a person. UGGH!
By Debra L Bergh
Aug 19 2022
where is a customer service phone#?? I just changed plans yesterday and cannot get data/internet!!! i did the chat twice today and was promised a call back twice now and never received a call back!! This is ridiculous service !!!
Time to cancel after 1 day of no service no call back!
By Sally Fangsrud
Jul 13 2022
We are having problems with our autopay and can't get access for to your system not recognizing out password.
Jun 13 2022
I need to speak with someone as I I am getting a divorce and my son-law is the one who set up my phone. I need to get it in my name as I love the service an don't want to loose it thank you
By Vickie Harris
May 05 2022
I am being charged for $108. I sent my old phone into y'all. 2 weeks ago. I want a refund. I don't think I should have to pay that when I sent my old phone in.
Apr 14 2022
I started the port over to xfinity last Friday and you guy still have my number what is going on; cancel charges also
By Belle Alspaugh
Feb 15 2022
Not sure, but since you updated your system about a month and a half ago or so, I cannot receive calls unless
I shut off my wifi service.
I turned my airplane mode on and off as your e-mail to me suggested in the original e-mail you sent me and that does correct the problem
I have checked to make sure my " do not disturb " is off and "air plane mode" is off and my bell ringer is on and volume is set high.
Can you check into this and see if there is anything on your end.
( I also have a new customer for you, but need to correct my issue first ).
Thank you Belle
By Jesus Accommodate
Sep 25 2021
Lack of BlackMales in your ads, plus you're a subset of VeRICIN ("Verizon"). Verizon has a track record a horrific as the Indigenous killers, Afrikan serf owners, warmongers, suppliers of Apartheid-israeli occupiers.
By Barbara L Knauff
Jun 04 2021
Need to discontinue my husband's account ph.number 8652509080 he passed away may 27 2021 and no longer need his phone
Have a Problem with Visible mobile? Report Issue
Leave a comment:
Why should I report an Issue with Visible mobile?
- Pulling issues faced by users like you is a good way to draw attention of Visible mobile to your problem using the strength of crowds.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Visible mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Visible mobile.
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How do I get in contact with Visible? ›
You can chat with us on the website or through your Visible app. You can also contact us @VisibleCare on Twitter or via Facebook Messenger (@VisibleMobile).Is there a number for Visible? ›
Visible does not have an 800 number for you to call for customer service. Instead, you can get help 24/7 by chatting through the Visible app or website, Facebook Messenger or Twitter.Why is my Visible service not working? ›
Try these steps: Make sure your Visible SIM is activated. Try turning your phone all the way off and back on again. Reset your phone's network settings.Does Visible give refunds? ›
As soon as we receive your complete and like-new merchandise, we'll issue your refund. Purchases made by credit card will be refunded through a credit to your card (this process may take up to 3 weeks).How do you activate Visible? ›
- Put your SIM in your device. ...
- Connect your device to the internet.
- If you haven't already, download the Visible app on your device.
- Tap the app and log into your account.
- Make sure all of the items on the activation checklist are checked off.
- Press the blue Activate button.
- Follow the on-screen instructions.
- Number @vtext.com. To send an SMS to your phone number.
- Number@vzwpix.com. To send an MMS to your phone number.
Visible is owned by Verizon and runs on Verizon's 5G and 4 LTE networks. Its prepaid plan starts at $25 a month for customers who want one line.How do I cancel Visible? ›
Make a cancellation request. To submit this request through our app or mobile web, head to the Account section. If you're on desktop, click Account, then the Profile tab. On both web and app, there will be a 'Service' section where you can submit your request.How can I pay my Visible phone bill? ›
- Sign in to the Visible app.
- Tap the “Account” tab to be taken to your account page.
- Scroll through the Payment section and find the “Pay Now” button.
- Select “Pay Now” and follow prompts to make a payment.
Yes. You can cancel your Visible device protection program at any time. If you cancel, you will receive a refund in accordance with your coverage documents.
What happens if you dont pay Visible? ›
If you fail to make payment when due, your Service will be suspended and/or canceled. By making a payment, you will have access to Service for the designated period of time.Does Visible cancel your old service? ›
Visible will also automatically cancel your account with your previous carrier when you activate your SIM card. If you don't know your account number, PIN, or billing ZIP, reach out to your current carrier's customer support. Enter this information on Visible's website and click “Continue” at the bottom.How do I reset my Visible network? ›
- iPhone: Go to Settings > General > Reset > Reset Network Settings.
- Android: Go to Settings > System > Advanced > Reset Options > Reset Wi-Fi, mobile & Bluetooth.
SIM kit can only be used with a compatible device. Bring your compatible phone to Visible and get the no annual contract Visible plan, with unlimited data, talk, text and hotspot, on Visible's upgraded network, powered by Verizon, for $30/mo.Do I need a new SIM for 5G Visible? ›
5G SIM Cards
If a card is activated as 4G LTE and inserted into a 5G device, it can access the 5G Ultra Wideband network but may not connect to the “future enhanced 5G network.” Meanwhile, Verizon's prepaid carrier Visible says customers will not need a new SIM card to use 5G service or a special phone plan.
- Insert the new SIM into your phone, and have the phone turned on.
- Activate your new SIM card by using its accompanying activation key (this will be included in the package). ...
- Use this key to activate the SIM card online. ...
- Wait some time, and it should be activated shortly.
Orders ship free of charge in one to two business days. You can find your estimated delivery date in your order confirmation email or in your account on the Visible app or website. Orders do not ship or get delivered on Saturdays, Sundays, or nationally observed holidays.What does it mean when a SIM card is not supported? ›
When your iPhone says SIM is not supported, it usually means that your second-hand iPhone or even a new iPhone is locked to a carrier. You can go to Settings > General > About > Find Carrier Lock and check if it shows No SIM restrictions, then your iPhone is unlocked.How do I make text Visible to email? ›
- Open your texting app on your phone.
- In the recipient field, enter an email address where you would normally type in a phone number.
- Write your message as normal and send it. Your message should automatically be converted into an email.
Keep Your Phone Number Forever by Porting to Google Voice - YouTube
Does Visible work with iMessage? ›
The ability to be on a call and surf the web simultaneously. Text messaging capabilities, including iMessage (because you'll also have data and the ability to connect to Wi-Fi) Unlimited data at speeds up to 5 Mbps. No data slow-downs based on data usage.What are the cons of Visible? ›
|Low price starting at $30/month||No physical stores or 800 number|
|Verizon's network||Data speeds slower at times (base plan)|
|Unlimited mobile hotspot||No discount for families|
|Frequent phone deals and discounts|
Visible won't slow you down based on your data usage. However, when the network gets congested, your data could slow down for a bit, but this is common for any person on any carrier. To see more information about our data and broadband services, check out our Legal Disclosures page.How much is Visible monthly? ›
The Visible Unlimited plan starts at $25 for the first month and is then $40 per month. After the introductory offers, there are multiple ways to save with promotions like Party Pay and Visible's referral program. With Party Pay, you can add an additional line and pay $35 per line each month.How do I suspend Visible service? ›
Visible doesn't support pause the service for few months and resume. There are other providers out there who offer to park your number for a small monthly fee. You could cancel the service and start again if that makes economical sense to you.What is Visible eSIM? ›
What is eSIM? eSIM stands for 'embedded' SIM. This means the SIM is already in the phone when you get it. No more physical SIM cards. It also means you activate Visible service in less than 15 minutes, which is a win-win for both of us.Can you Pay Visible with cash? ›
As of May 26th, 2022 Visible is no longer accepting payments by Cash. Please check out the information below on more payment options.What is my Visible Account number? ›
Where can I find my Account number and Porting-Out PIN to transfer my number out of Visible? Log-in to your account and go to your Account section to find your Account number and the button to request a Port-Out PIN. If you're on desktop, please make sure you're on the “Profile'' tab.What does balance mean on Visible? ›
The balance is calculated as the value of visible exports less the value of visible imports. If the figure is positive then this is a surplus; it is negative then it is a deficit. Most countries do not have a zero visible balance: they usually run a surplus or a deficit.How do I cancel Visible? ›
Make a cancellation request. To submit this request through our app or mobile web, head to the Account section. If you're on desktop, click Account, then the Profile tab. On both web and app, there will be a 'Service' section where you can submit your request.
Does Visible have a brick and mortar store? ›
Visible is an online-only company, which means there's no physical store Visible subscribers can go to for customer support. In fact, there isn't even a phone number that you can call. Instead, the best way to reach Visible is through its online chat feature.Does Visible have WIFI calling? ›
Both Android phones and iPhones will be able to use Wi-Fi calling, though you may need to do some updates first. In fact, most of the best Android phones will work on Visible. For the best results on Verizon's network, a phone with C-band support like the Galaxy S22 series will provide the best speeds.Why is my Visible service so slow? ›
Visible won't slow you down based on your data usage. However, when the network gets congested, your data could slow down for a bit, but this is common for any person on any carrier. To see more information about our data and broadband services, check out our Legal Disclosures page.What is the difference between Verizon and Visible? ›
Visible is a prepaid plan and for those who participate in the Party Pay plan, each member will be billed individually, while still getting the $5 discount per person. Verizon has an unlimited plan called Get More Unlimited, but it is more than twice as expensive as Visible and charges $90 a month.Is Visible same as Verizon? ›
Visible is an all-digital wireless carrier owned by Verizon. The app-based phone service runs on Verizon's 4G LTE Network. The service costs $40/month for unlimited data, messages, and minutes in the U.S. Visible supports both Apple and Android devices.Can you cancel anytime Visible? ›
We'll do our best to make sure you don't want to leave, but if something comes up and you have to go, you can cancel service for any reason at any time. We will miss you, though (and hope you come back). If your account has been activated, we will not issue any refunds for payments you have made.Does Visible cancel your old service? ›
Visible will also automatically cancel your account with your previous carrier when you activate your SIM card. If you don't know your account number, PIN, or billing ZIP, reach out to your current carrier's customer support. Enter this information on Visible's website and click “Continue” at the bottom.How do I get rid of Visible on my phone? ›
- Open the Visible app on your phone.
- Tap the Account button on the bottom navigation bar.
- Tap the autopay toggle so that it's turned off.
The Visible Unlimited plan starts at $25 for the first month and is then $40 per month. After the introductory offers, there are multiple ways to save with promotions like Party Pay and Visible's referral program. With Party Pay, you can add an additional line and pay $35 per line each month.What Towers does Visible use? ›
We run on Verizon's 4G LTE, 5G Ultra Wideband, and 5G Nationwide Networks, so it's very likely you're covered+. To check out your specific area, take a look at our coverage map.
Are Visible phones unlocked? ›
Fortunately, both Android and iPhones purchased from Visible are unlocked. If you want to get your phone from another retailer, you can. Visible supports most modern iPhone models, from the iPhone 6 and up as well as many of the best Android phones like Google's Pixel 6 or Samsung's Galaxy S22 series.What phones work on Visible network? ›
Android: Samsung Galaxy S22 5G, Galaxy S22+ 5G, Galaxy S22 Ultra 5G, Galaxy S21, Galaxy S21+, Galaxy S21 Ultra 5G, Galaxy Note20, Galaxy Note20 Ultra 5G, Galaxy Z Fold2, Galaxy Z Fold3 5G, Galaxy Z Flip3 5G,Google Pixel 4a and later Pixel models are eSIM enabled and compatible with Visible.Does Visible have unlimited hotspot? ›
All Visible members have mobile hotspot included with their service with unlimited data at a speed that's perfect for streaming, up to 5 Mbps.Does Visible work abroad? ›
Visible's service is available in the continental United States. This includes Alaska and Hawaii. Members are able to make calls to Canada, Mexico, Puerto Rico, the U.S. Virgin Islands, Guam and Saipan.